quick troubleshooting guide:
 
1)      If using i50 devices at the truck, check i50 settings using iSeries Programmer.

a.       Under RF section, confirm RF COM Speed and RF Serial Config match mobile radio COM port settings (normally 4800,8,N,2).

b.      Kenwood Settings should match radio setup (select NXDN if using digital channel, use PC Interface Version 2 if set in radio.
         Recommend setting software ACKs off, WAN mode off, long data on).

c.       Kenwood Base settings should point to base radio. Both TX and RX base settings should be the same. If using NXDN,
          select UID for type, and enter base radio ID. If using Fleetsync, enter the Fleet and ID of base radio.

d.      Confirm mobile radio is configured with its serial port configured for Data. COM settings should match i50.

2)      If using standalone Kenwood radios with GPS, make sure radio is configured to send GPS data to the base radio ID.

3)      Check that mobile radio is going into TX mode when GPS reports are being sent. If using i50, reboot i50 to trigger a TX burst.

4)      Confirm base radio is configured with its serial port configured for Data + GPS. Confirm COM port settings.

a.       Check that base radio receives data when mobiles are transmitting.

5)      Once you get this far, you can then confirm serial to Ethernet data.

a.       Confirm that serial to Ethernet adapter is configured with correct COM port settings (to match base radio).

b.      Confirm adapter connects to DataGate.

c.       In DataGate, select the “Debug” mode for the data source, under source settings.

d.      Check that data is received. The DataGate log will show any data received from the radio.